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PRODUCT FAQs
How long will my meals last for?
CORE Powerfoods meals have a shelf life of 18 months when stored in the freezer. Please check the best before date prior to consumption.
What happens if I have food allergies?
At CORE, our team takes the highest care to keep allergy-prone ingredients out of certain meals. However, as we prepare all our meals within the same commercial facility, we cannot guarantee that our meals are entirely free from any allergen. We also recommend reading through the ingredient list for each meal prior to consumption. For any further information, please contact our customer service team.
Can I recycle the food packaging?
Yes, both our cardboard sleeves and BPA free plastic trays are 100% recyclable.
Can I eat CORE Powerfoods whilst I am pregnant or breast feeding?
We highly recommend consulting with your health professional or GP prior to purchasing for a professional opinion on whether CORE meals will be suitable for you during your pregnancy or whilst breastfeeding.
Are CORE Powerfoods Meals Halal?
CORE Powerfoods has partnered with Halal certified suppliers.
ORDERING
How do I place an order?
Simple! You can choose from one of our Fixed Packs or create your own custom pack by adding an assortment of meals to your cart.
Can I buy a CORE Powerfoods meal in-store?
You sure can! CORE Powerfoods meals are available in over 2000 retail outlets across Australia including Coles, Woolworths and IGA’s.
Is there a minimum order value?
Our minimum order value is $75.00.
Please note:The $75.00 value is before any shipping fees or discounts are applied.
PAYMENT
How do I pay?
We accept all major Credit Cards. We also take payments via PayPal and ZipPay.
How do I know if my payment has been declined?
You will receive a notification at the checkout page confirming that your payment could not be processed.
DELIVERY
Where does CORE Powerfoods deliver?
CORE Powerfoods currently delivers all across Australia, click here to check if we deliver to your post code.Â
How much is delivery?
We offer a $14.95 delivery fee for orders in QLD, NSW, VIC, SA, TAS and a $19.95 delivery fee for orders in WA.
Do I need to be home to accept my delivery?
No, the driver will leave your delivery at the front door.
If you live in a secured apartment, please ensure you are home to receive your delivery. If the driver is unable to access the apartment or unit, they will have to leave your order at the entrance to the building.
Please note: The driver will not call or buzz upon arrival for deliveries made between Midnight and 7AM. However, you will be sent an SMS at the time of delivery and emails confirming delivery date and time slot.
What if I live in a gated complex or high-rise building?
If you live in a secured apartment, please ensure you are home to receive your delivery. If the driver is unable to access the apartment or unit, they will have to leave your order at the entrance to the building.
Please note: The driver will not call or buzz upon arrival for deliveries made between Midnight and 7AM. However, you will be sent an SMS at the time of delivery and emails confirming delivery date and time slot.
How do I recycle my delivery box & ice pack?
Our delivery box is made of recyclable cardboard, so you can break it down and pop it in your recycling bin at home.
Our gel ice packs contain 100% recyclable outer lining which can be placed in your recycling bin at home. The Gel can be added to your garden beds. The sodium Polyacrylate and water blend help soil retain water
Our Thermal Liners are 100% recyclable and can be deposited at any Coles or Woolworths store across Australia in the Redcycle Bins.
Can I change my order once it is placed?
No, our team is unable to alter an order once payment has been made.
Can I cancel my order?
To cancel your order, you must notify us via email or call 1300 133 728 within 12 hours of placing the order.
Unfortunately, any cancellation requests made after this time cannot be honored as your meals will already be packed and you will be charged the full amount of the order.