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PRODUCT FAQs

How long will my meals last for?

Core Powerfoods meals have a shelf of 12 months when stored in the freezer. Always check best before date prior to consumption.

What happens if I have food allergies?

Our chefs take the highest care to keep allergy-prone ingredients out of certain meals. However, they may still be present, as all of our products are produced in the same facility. We suggest checking the ingredient list for each meal thoroughly before consumption. Contact our customer service team if you’re still unsure.

Does CORE Powerfoods have any vegan options?

Yes, have a look at our vegan options here.

Can I recycle the food packaging?

Yes, both our cardboard sleeves and BPA free plastic trays are 100% recyclable.

Can I eat CORE Powerfoods whilst I am pregnant or breast feeding?

Although we use the freshest premium ingredients, we recommend you contact a health care professional before consuming CORE Powerfoods.

Are CORE Powerfoods Meals Halal?

CORE Powerfoods has partnered with Halal certified suppliers.

ORDERING

How do I order?

Click here to visit our store. 

Can I buy CORE Powerfood product in store?

Yes you can purchase CORE Powerfoods in over 3000 retail outlets across Australia. Find your nearest stockist here.

Is there a minimum order?

No, you are free to order as much as you want.

PAYMENT

How do I pay?

At checkout, you will be asked to enter your payment details. We accept: Visa and Mastercard 

What is my payment has declined?

You’ll receive a notification on the checkout page that your payment has been declined.

DELIVERY

Where does CORE Powerfoods Deliver?

CORE Powerfoods currently delivery in Melbourne Metro only, we are in the
process of expanding our delivery area’s. Click here to check if we deliver to
your postcode/suburb.

How much is delivery?

We charge a $14.95 delivery on all orders. This fee is waived for order of 3 carton (18 meals) or more.

When do I have to order by and when is delivery?

Order by Monday 3:00pm for delivery on Tuesday
Order by Thursday 3:00pm for delivery on Friday

All deliveries will occur between 12am and 6am

Do I need to be home to accept my delivery?

No, you don't need to be home to receive your delivery! Your CORE Powerfoods order will be delivered with ice packs, which can hold a safe temperature for up to eight hours. This recommended timeframe is weather dependent and will decrease in warmer weather. Please ensure you place your meals in the freezer as soon as possible.

Note:

Your delivery will generally be left at your front door, gate, or office reception unless you have advised a specific location in the ‘delivery notes’ when placing your order.

The delivery label on your box has your name, address, and phone number visible. 

Should there be any dogs present at your delivery address, our drivers will leave your order in the safest place possible without entering the premises. The safety of our drivers is very important to us.

What if I live in a gated complex or high-rise building?

Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it’s okay to leave your order at the reception or front gate. If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible

How do I recycle my delivery box & ice pack?

Our delivery box is made of recyclable cardboard, so you can break it down and pop it in your recycling bin at home.

Our gel ice packs contain 100% recyclable outer lining which can be placed in your recycling bin at home. The Gel can be added to your garden beds. The sodium Polyacrylate and water blend help soil retain water

Our Thermal Liners are 100% recyclable and can be deposited at any Coles or Woolworths store across Australia in the Redcycle Bins.

Will you collect my used delivery box?

No, we are unable to re-use your delivery box and we encourage you to recycle them responsibly at home.

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