Shopping Cart

Privacy policy

Core Powerfoods is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy:

  • “Core Powerfoods”, “we”, “us” or “our” is a reference to Core Ingredients Pty Ltd (ACN 159 405 062) as trustee for the Core Ingredients Unit Trust (ABN 32 462 582 539); and
  • “you” refers to any individual about whom we collect personal information.

About Core Powerfoods

Core Powerfoods is an Australian based food manufacturer. Our products are available in select retail stores and fitness locations as well as online though the Core Powerfoods website located at: https://www.corepowerfoods.com/ (Website).

What information does Core Powerfoods collect about you?

  • Website users, customers and prospective customers

When you buy goods from our Website or enquire about our services or when you become a customer of Core Powerfoods, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of product or service that you request from us, but may typically include:

  • Full name;
  • Email Address;
  • Mobile or fixed line telephone number;
  • Address (for delivery and invoicing);
  • Age or date of birth;
  • Core Powerfoods Website password;
  • Payment account details (for purchases from our Website, Core Powerfoods will not store any credit card information and all payments are processed by third party merchant services providers).
  • information regarding our interactions and transactions with you (for example Website use history);
  • purchase history (such as details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries about past purchases and potential products of interest);
  • information you provide to us through customer surveys and entering Core Powerfoods promotions or contests;
  • statistical Information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical and Website improvement purposes (such as your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information); and
  • any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Core Powerfoods.
  • Prospective employees or applicants

We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.

  • Other individuals

Core Powerfoods may collect personal information about other individuals who are not customers of Core Powerfoods or Website users. This includes potential customers and members of the public who participate in events we are involved with, individual service providers, suppliers and contractors to Core Powerfoods, and other individuals who interact with Core Powerfoods on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Core Powerfoods. Generally, it would include full name, email address and information regarding our interactions and transactions with you.

If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.

In limited circumstances, Core Powerfoods may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by Core Powerfoods we may collect health information about you in an emergency or otherwise with your consent.

You can always decline to give Core Powerfoods any personal information we request, but that may mean we cannot provide you with some or all of the goods and/or services you have requested. If you have any concerns about personal information we have requested, please let us know.

How and why does Core Powerfoods collect and use your personal information?

Core Powerfoods collects personal information reasonably necessary to carry out our business, to assess and manage our customers’ needs, and provide services including delivery and maintenance of the Website. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing customer relationships.

The purposes for which Core Powerfoods usually collects and uses personal information depends on the nature of your interaction with us, but may include:

  • sale and delivery of goods and/or services to you;
  • responding to requests for information and other general inquiries;
  • managing, planning, advertising and administering sales campaigns, loyalty points and rewards incentive programs, events and competitions;
  • researching, developing and expanding our facilities, products and services;
  • informing you of our activities, events, facilities, products and services;
  • recruitment processes (including for volunteers, internships and work experience);
  • to comply with our legal obligations, resolve any disputes that we may have with any of our customers, and enforce our agreements with third parties; and
  • responding to general enquires and complaints.

Core Powerfoods generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example from:

  • our affiliated and related companies; and
  • third party suppliers and contractors who assist us to operate our business.

Core Powerfoods also collects and uses personal information for market research purposes and to innovate and improve our delivery of products and services, primarily the Website.

How does Core Powerfoods interact with you via the internet?

You may visit our Website without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Core Powerfoods will be managed in accordance with this Privacy Policy.

Core Powerfoods' Website uses cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the Website and delivering content. We may collect certain information such as your device type, browser type, IP address, pages you have accessed on our Website and on third-party websites. You are not identifiable from such information.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our Website.

Core Powerfoods' Website may contain links to third-party websites. Core Powerfoods is not responsible for the content or privacy practices of websites that are linked to our Website. In particular, any content or interactions occurring on sites belonging to and managed by commercial partners listed on the Website are the responsibility of that particular third party entity and you should refer to their privacy policy in relation to how personal information is managed in your interactions with them.

Can you deal with Core Powerfoods anonymously?

Core Powerfoods may provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when browsing products for sale on the Website or making a general enquiry). Generally, it is not practicable for Core Powerfoods to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services, buy goods from us or participate in our events, programs or activities we manage or deliver. For example, making purchases of goods or services anonymously from the Website is not permitted.

How does Core Powerfoods hold information?

Core Powerfoods stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party cloud storage providers). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

Core Powerfoods maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our Website does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our Website are encouraged to exercise care in sending personal information via the internet.

From time to time, we take steps to destroy or de-identify information that we no longer require.

Does Core Powerfoods use or disclose your personal information for direct marketing?

Core Powerfoods may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you.

This may take the form of emails, SMS or other mobile platform messaging (such as WhatsApp), mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).

If you do not want to receive direct marketing communications, you can opt-out or unsubscribe at any time by contacting us using the contact details below or by electronic means described in the relevant communication (such as unsubscribe buttons or links).

If you opt-out of receiving marketing material from us, Core Powerfoods may still contact you in relation to its ongoing relationship with you for example, regarding a current order, any problems with your customer account or a rewards/ incentive program you are enrolled in.

How does Core Powerfoods use and disclose personal information?

  • For customers and Website users

The purposes for which we may use and disclose your personal information will depend on the products and services we are providing to you. For example, users of the Website will have limited information about them shared with other users with whom they interact (for example through any online reviews or comments). If you have engaged us to provide goods or deliver a service, we may disclose information about you to service providers where this is relevant to our services (for example couriers and parcel delivery providers).

  • For event participants

If you are a participant in an event we manage or are involved in, we may disclose your personal information to other participants and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur. We may also collect information related to attendance where mandated by law or direction of government health authorities.

  • Disclosure to contractors and other service providers

Core Powerfoods may disclose information to third parties we engage in order to maintain the Website and provide our products and services, including contractors and service providers used for data processing, payment systems, data analysis, customer satisfaction surveys, information technology services and support, Website maintenance/development, printing, archiving, mail-outs, and market research.

Personal information may also be shared between related and affiliated companies of Core Powerfoods, located in Australia.

Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.

Other persons or entities to which your information may be disclosed include:

  • payment systems operators (for example merchants receiving card payments);
  • our sponsors or promoters of any competition that we conduct;
  • specific third parties authorised by you to receive information held by us; and
  • product delivery partners (such as couriers, postage or transport providers).
  • Use and disclosure for administration and management

Core Powerfoods will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

  • administering billing and payments and debt recovery (in which case information may be disclosed to our professional advisers such as lawyers and accountants);
  • planning, managing, monitoring and evaluating our products and services;
  • quality improvement activities;
  • statistical analysis and reporting;
  • training staff, contractors and other workers;
  • risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
  • responding to enquiries and complaints regarding the Website or our services;
  • obtaining advice from consultants and other professional advisers; and
  • responding to subpoenas and other legal orders and obligations.
  • Other uses and disclosures

There are some circumstances in which we must disclose personal information, for example:

  • where we reasonably believe that an individual user on the Website may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
  • as required by any law (including the Privacy Act 1988 (Cth)); and/or
  • in order to sell our business (in that we may need to transfer personal information we hold to a new owner).

There are also circumstances where Core Powerfoods may re-publish user generated social media content that mentions or promotes Core Powerfoods products, services and events. However, Core Powerfoods will only republish any such content with the express written permission of the owner and seek to limit (where possible) any personal information being contained in the re-published content.

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Does Core Powerfoods disclose your personal information overseas?

Whilst Core Powerfoods is an Australian organisation, it works with customers, service providers, sponsors and commercial interests that may be based overseas. It is possible that your personal information may be disclosed to overseas recipients in limited circumstances (for example when held on third party cloud storage service providers that are based overseas).

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

We will not disclose an individual’s personal information to any entity outside of Australia that is in a jurisdiction that does not have a similar regime to the Australian Privacy Principles or an implemented and enforceable privacy policy similar to this Privacy Policy. We will take reasonable steps to ensure that any disclosure to an entity outside of Australia will not be made until that entity has agreed to safeguard personal information as we do.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by Core Powerfoods on request. To request access to your personal information please contact our privacy officer using the contact details set out below.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

What should you do if you have a complaint about the handling of your personal information?

You may contact Core Powerfoods at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the Core Powerfoods Head of Customer Experience at the contact details set out below.

The Head of Customer Experience will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and try to resolve a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Core Powerfoods may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

How changes are made to this Privacy Policy?

Core Powerfoods may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our Website regularly to keep up to date with any changes.

How can you contact Core Powerfoods?

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Head of Customer Experience

Email: team@corepf.com

Telephone: 1300 133 728


This Privacy Policy was last updated in August 2022

CORE Powerfoods delivers nutritious, freshly prepared meals to your doorstep.

CORE Powerfoods has the same goal as you, to make your life healthy and active by delivering high protein muscle meals. Our high quality meal plans can help you achieve your fitness goals and stay motivated. We have you covered with a range of over 25 healthy menu items. Our macro meals and high protein snacks are perfect to help you achieve your fitness outcomes. Not sure how to choose the right healthy meal plan for your fitness goal? Don't worry. You can custom select from our finest chef prepared meals or choose from our popular fixed packs. Our Loaded Legends and Best Sellers Packs contain our highest rated high protein meals. If calories and macros are important, you can choose from our Low Calorie or High Calorie Fixed Pack options. For those who are interested in bulking and bodybuilding and don’t want the stress of home prepping your meals, our Ultimate Nutrition Pack is perfect. Maximum protein, at an affordable price. As always, our menu is completely flexible. With no lock in plans we encourage you to be your own muscle chef and build a plan that works for you.

CORE Powerfoods is a 5 star rated meal delivery service. We deliver around the clock to over 3000 postcodes around Australia. You can also buy our meals in leading retail stores across including Coles, IGA, Anytime Fitness, Metcash, Drakes, World Gym. Alternatively, check our stockist page to find where to buy our healthy and high protein meals in Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Perth, Newcastle and many other cities across Australia.

Show More +